• If your item is in stock, we will ship it out the day after the order is received.  If you need it quickly please let us know when you place the order and we will do our best to oblige you!

Returns

Ship Your Return

• Until Jan 1 please contact us by email to discuss your return
• The cost of return shipping, $7.00 for any number of items, will be deducted from your store credit (PoppylaneNY E-Gift Card). 
• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
• Once we receive your return, we will refund the purchase amount to a PoppyLaneNY E-Gift Card sent to your order’s email address.
• Please allow up to two weeks for your return to be processed.

Defective Items

• If you have received a defective item, please contact Customer Care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Exchanges

Due to COVID-19 Restrictions we will not be accepting any Exchanges until further notice.

• Poppy Lane NY loves to help our friends and  customers with inspiration on the perfect outfit or gift. Drop us a note or a text and let us know what you are looking for and we will help!

• Some of our items are exclusive online deals, while others are available in-stock. When you check out, you can choose between the shipping, delivery or pick up available options.

Please text us at 1-516-768-2575 with your Order # and your name by 9 PM EST of the evening you place the order and we will change the shipping information.  You can always give us a call also!

Click on the Customer Help Button in the menus or the Contact Us page and send us an email or a text and we will contact you!  Please descibe your issue in your email or text so we can research it before we contact you! 

Probably, we don’t see why not!

It completly depends on what you order and the boxes we have to ship  in that day!  It also depends if you want them wrapped, not wrapped and a whole lot of other details.