Common purchase queries answered
Orders and Shipping
- If your item is in stock, we will ship it out the day after the order is received. If you need it quickly please let us know when you place the order and we will do our best to oblige you!
Click on My Account on the top navigation bar and it will take you to the account screen! If you do not have an existing account you can create one here!
Please text us at 1-516-768-2575 with your Order # and your name by 9 PM EST of the evening you place the order and we will change the shipping information. You can always give us a call also!
When you place an order an email will be sent to you automatically with Order Information. When an order is shipped you will receive an email notification of tracking details. If you don’t receive that send us a note and we will email or text it to you!
We do not keep or store any credit card information.
Yes we do charge Sales Tax.
Probably – We don’t see why not!
It completely depends on what you order and the boxes we have to ship in that day! It also depends if you want them wrapped, not wrapped and a whole lot of other details.
If you need to swap an item
Returns and Exchanges
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase – If your return is after 30 days you will be issued store credit.
If you receive the wrong item drop us an email or a text and we will correct the issue asap!
Let us know right away and we will correct it!
Mail your return to:
Poppy Lane NY
16 Poppy Lane
Levittown, NY 11756
Drop us an email, text or give us a call! We are always here to help!
Please text us at 1-516-768-2575 with your Order # and your name by 9 PM EST of the evening you place the order and we will change the shipping information. You can always give us a call also!
Send us an email, text or give us a call and we will help you correct it!
Sure you can! Just email us and we will let you know when it comes in. Sometimes we can’t get an item but we will let you know!